Customer Terms of Service

(a) How you accept. You accept these Terms by checking the "I have read and agree to the Terms of Service" box when you book at animologistics.com/book, or by otherwise booking, paying for or tendering an item for delivery. A delivery cannot be booked online without accepting these Terms.

(b) Arbitration is agreed separately. The arbitration provision in Section 17 is accepted by a separate checkbox at booking, as required by NRS 597.995.

(c) Record of acceptance. Courier records the version of these Terms you accepted and the date and time you accepted them with each booking.

(d) Authority. If you book for a business, you confirm you are authorized to accept these Terms on its behalf.

Courier provides private courier service for documents, legal, title and medical runs (such as court filings, lab specimens and prescriptions), and small parcels that fit in a compact SUV. This is not a freight service. Items up to 100 lbs are accepted; items over 50 lbs carry a $25 heavy-item fee (Section 5(g)). Items over 100 lbs or larger than about 3 ft require a quote first. Courier may refuse any item, including any item that appears damaged, leaking, tampered with or unsafe.

(a) One-time bookings. A 50% non-refundable booking deposit is due at booking. The balance, plus any approved added charges, is due on the delivery day.

(b) Account clients. Customers with a recurring account are invoiced as described in Section 24.

(c) Payment methods. Card (GoDaddy Payments), bank transfer, or crypto — USDC / USDT; BTC / ETH / ADA / XRP by custom quote with a 15% volatility surcharge.

Standard rates (Standard / Same-day):

• Local — Reno, Sparks, Fernley, Carson City, Dayton, Silver Springs, Stagecoach: $125 / $250
• Fallon · Minden · Gardnerville: $200 / $400
• Tahoe Basin: $350 / $700
• Other areas: by quote

Optional extras: photo proof free · signature capture $10 · round trip 1.5× base · court filing service +$35 · rush within 2 hrs +$75 · recurring weekly route 10% off. Current rates are also shown at booking; the price shown when you book applies to that booking.

(a) Extra stop, same city: $40 booked ahead · $60 added during delivery. Other-city stops by quote.

(b) Wait time: first 15 min free at each stop, then $15 per 15 min.

(c) Route change: re-quoted at the new zone's rate + $50 change fee.

(d) Failed delivery: same-day or next-available-day retry at 50% of the original fare; return to sender at the full original fare. Holding and unclaimed items are governed by Section 10.

(e) Cancellation after driver is en route: 100% of fare.

(f) Hard access: $15 (stairs without an elevator or a long walk from parking). Parking and tolls passed through at cost.

(g) Heavy item: $25 per item over 50 lbs, up to 100 lbs. Items over 100 lbs by quote only.

Every mid-delivery charge is approved by you by text before it is performed.

(a) Provide accurate pickup and delivery addresses, contact names and access instructions, and keep them current.

(b) Package and seal every item before pickup.

(c) You certify that every item you tender contains nothing illegal, hazardous or prohibited — including drugs, weapons, explosives, cash over $1,000 or live animals — and you accept full responsibility for contents.

(d) Disclose special requirements (e.g., HIPAA, chain-of-custody, temperature control) in writing and in advance. Any added agreement those require, such as a business associate agreement, is signed separately.

(e) Have an authorized person available to release and receive items within the agreed time windows.

(f) Pay all amounts when due under Section 3 (and Section 24 for account clients).

(a) Good faith. Each party will act honestly and in good faith in performing these Terms and will cooperate reasonably with the other.

(b) Courier's due diligence. Courier will use reasonable care and diligence in picking up, handling, transporting and delivering items, and will keep a chain-of-custody / proof-of-delivery record for each delivery.

(c) Customer's due diligence. You will use reasonable diligence in meeting your responsibilities in Section 6 — including confirming that addresses, contacts, packaging and instructions are accurate before each pickup — and will respond promptly to Courier's texts, calls and emails about a delivery.

(d) Sealed-package policy & confidentiality. Courier never opens or inspects packages. Courier keeps your information, addresses and delivery details confidential and uses them only to perform the services. Chain-of-custody records are kept for proof of delivery and are not shared except as required by law.

Courier's liability for loss of or damage to any item is limited to $100 per delivery unless you declare a higher value in writing before pickup and both parties agree on coverage and any fee in writing. To the extent permitted by law, Courier is not liable for indirect, incidental, special or consequential damages, including lost profits.

Courier is not responsible for contents it was not told about, or for delays or failures caused by weather, road closures, accidents, government action or other events outside its reasonable control. Courier will notify you promptly when such an event affects a delivery.

(a) Undeliverable. An item is "Undeliverable" when the driver, at the scheduled delivery address and within the delivery window, (i) cannot reach any authorized recipient after waiting at least 10 minutes and making at least one call or text to the recipient and to you, (ii) finds the address wrong, incomplete or inaccessible, (iii) has delivery refused, or (iv) cannot deliver safely or lawfully. The driver records the time, reason and a photo on the delivery record.

(b) Hold Notice and 24-hour clock. When an item becomes Undeliverable, Courier will send you a written Hold Notice by text and email to the contact details you provided at booking, stating the reason, the time, and the forfeiture deadline. The 24-hour hold begins at the time the Hold Notice is sent, as recorded by Courier's system, whether or not you read it. You are responsible for keeping your contact details current.

(c) Forfeiture. If you do not claim the item, or pay for a retry or return under Section 5(d), before the forfeiture deadline, the item is considered abandoned and you forfeit all rights and title to it. Courier may then dispose of it lawfully (confidential documents are securely shredded; medications and specimens are disposed of as the law requires) without liability to you or the sender. Charges already incurred remain due.

(d) Time-sensitive items. Court filings, medications and lab specimens are not held overnight; if Undeliverable, they are returned to sender the same day at the full original fare.

Time is of the essence under these Terms. Each party will perform its obligations on time, including pickup and delivery windows, your readiness and site access, and payment due dates. Delays caused by you or by events described in Section 9 do not count against Courier, and any claim for late delivery is subject to the limits in Section 8.

(a) A booking cancelled after the driver is en route is charged 100% of the fare (Section 5(e)). The booking deposit is non-refundable (Section 3(a)).

(b) Courier may decline, pause or cancel service immediately, by notice, for non-payment, prohibited items, or a material breach of these Terms. Charges for completed work stay due.

(a) What counts as written notice. Any formal notice under these Terms — including a notice to end service, report a breach, or start a dispute — must be in writing, say that it is a notice under these Terms, and come from the party giving it (an email sent from the party's email address on file counts as signed).

(b) How to deliver. By hand delivery; by U.S. Mail (first-class, certified or priority) or national overnight courier; or by email. Courier: Animo Logistics, 522 St. Louis Rd, Fernley, NV 89408 · animologistics@gmail.com. Customer: the address and email provided at booking or on the account.

(c) When notice is effective. Hand delivery: when delivered. Email: when sent, if sent before 5:00 p.m. Pacific time on a business day (otherwise the next business day), unless the sender receives a delivery-failure message. Mail: three business days after mailing. Overnight courier: one business day after sending.

(d) Texts. Text messages may be used for routine scheduling, Hold Notices under Section 10, and approving mid-delivery charges, but a text is not formal notice to end service, change terms, or raise a dispute.

Courier is an independent business — not your employee, partner or agent — and controls how the work is done, using its own vehicles and personnel, and handles its own insurance and taxes.

(a) You may not assign or transfer your rights or obligations under these Terms without Courier's prior written consent.

(b) Courier may have the services performed by its employees or by qualified, vetted subcontract couriers, and remains responsible for their performance under these Terms.

(c) Courier may assign these Terms to a successor business that takes over its courier operations. Any assignment that violates this Section is void.

(a) Your right to review is protected. Nothing in these Terms restricts, penalizes or charges a fee for your honest reviews, ratings, opinions or assessments of Animo Logistics or its services, whether positive or negative, posted online or shared anywhere, or any truthful statement of fact. Courier claims no ownership, copyright or other intellectual property rights in your reviews and will not require you to remove them. This Section is intended to comply with, and will be read consistently with, the Consumer Review Fairness Act (15 U.S.C. § 45b).

(b) What is not allowed. Each party agrees not to knowingly make or publish a false or misleading statement of fact about the other party's business, services or personnel.

(c) Mutual. Courier will likewise not knowingly make or publish any false or misleading statement of fact about you or your business.

(d) Always permitted. This Section does not restrict (i) statements of opinion; (ii) truthful statements, including those required by law, subpoena or court order, or made in a mediation, arbitration or legal proceeding; (iii) reports or communications to any government agency, regulator or law enforcement; or (iv) confidential communications with a party's attorneys, accountants or insurers.

(e) No penalty. No fee, fine, deposit forfeiture or other penalty applies under these Terms because of any review or statement protected by this Section. Any remedy for a breach of Section 16(b) or (c) is limited to what the law otherwise allows and is decided under Section 17.

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules. Except for small claims under Section 17(e), any court action permitted by these Terms (including to compel arbitration or to confirm, vacate or enforce an award) must be brought in the state courts located in Lyon County, Nevada, and each party consents to the jurisdiction and venue of those courts.

The parties agree to conduct this transaction electronically under Nevada's Uniform Electronic Transactions Act, NRS Chapter 719. As provided in NRS 719.240, an electronic signature — including checking an "I agree" box linked to these Terms, a typed name, or a signature made through an e-signature service — has the same legal effect as a handwritten signature, and an electronic record of these Terms satisfies any requirement that they be in writing.

You acknowledge that you have had the opportunity to review these Terms with independent legal counsel of your own choosing, that you have read and understand them, and that you accept them voluntarily, whether or not you chose to consult counsel. These Terms will not be interpreted against either party because that party prepared them.

A party's failure or delay in enforcing any right or term of these Terms is not a waiver of that right or term, or of any later breach. A waiver is effective only if it is in writing and signed by the party giving it, and applies only to the specific instance described.

If any part of these Terms is found invalid or unenforceable, that part will be enforced to the fullest extent the law allows (or limited only as much as needed to make it enforceable), and the rest of these Terms remains in full force and effect.

(a) Courier may update these Terms by posting a new version with a new version number and effective date at animologistics.com/customer-terms.

(b) Each booking is governed by the version you accepted when you made it. Changes do not apply to a booking already made.

(c) For account clients, changes take effect only as provided in Section 24(e).

This Section applies only to customers with a recurring account and a signed Recurring Client Service Agreement. It does not apply to one-time bookings.

(a) Invoicing. Account clients pay a 50% deposit at booking (unless waived in writing for invoiced recurring service), and pay each invoice for the remaining balance and any added charges within fifteen (15) days of the invoice date.

(b) Termination notice. Either party may end recurring service for any reason with thirty (30) days' written notice given under Section 13. Charges for completed work stay due. Courier may still pause or end service immediately under Section 12(b).

(c) Assignment notice. If Courier assigns the recurring agreement to a successor business under Section 15(c), Courier will give written notice, and the account client may end the agreement by notice within 30 days after receiving it.

(d) Schedule changes. Either party may propose schedule changes in writing (text or email is fine).

(e) Signed agreement controls. If these Terms conflict with an account client's signed Recurring Client Service Agreement, the signed agreement controls for that client's recurring service. Changes to terms for an account client require a written amendment signed by both parties.

These Terms, together with your booking confirmation (and, for account clients, the signed Recurring Client Service Agreement and any written schedule or rate addendum), are the entire agreement about the services and replace all earlier proposals and discussions. If these Terms conflict with the Policies page on Courier's website, these Terms control.