Policies & Extra Charges

Your farthest stop sets the base rate.

• Same city as the delivery, booked ahead: $40 per stop
• Same city, added during delivery: $60 per stop
• Stops in a different city (including Fallon, Minden, Gardnerville, or Tahoe): email or text (775) 382-6466 for a custom quote.

Plan ahead and save — extra stops cost less when added at booking.

Paying with USDC/USDT? Same-city extra stops booked ahead can be paid with our $40 Extra Stop link at checkout.

The first 15 minutes at each stop are free. After that, we charge $15 per 15 minutes.

Changing a destination mid-delivery is re-quoted at the new zone's rate plus a $50 change fee.

If no one is available to receive the item, the address is wrong, or the item is refused, you choose:

• Same-day retry (if our schedule allows): 50% of the original fare
• Next available day retry: 50% of the original fare
• Return to sender: full original fare

• Booking fee (50% deposit) is non-refundable.
• Cancelling after the driver is en route is charged 100%.
• Crypto refunds follow the crypto refund policy.

• $15 for stairs without an elevator or a long walk from parking.
• Paid parking or tolls are passed through at cost.

We specialize in documents and small parcels that fit a compact SUV. Items up to 100 lbs are accepted; a $25 surcharge applies for items over 50 lbs. Items over 100 lbs or larger than about 3 feet on any side require a quote and may be declined.

• Photo proof of delivery (time-stamped): free
• Signature capture: $10
• Round trip (deliver and return, e.g., signed documents): 1.5× base rate
• Court filing service (we wait in line and file): +$35
• Rush pickup within 2 hours (when available): +$75
• Recurring weekly route: 10% off — contact us

We respect your privacy. We never open or inspect sealed packages, and we don't ask what you're sending — only its size and weight. We collect only what's needed to complete your delivery and never sell or share your information.

By booking, you certify that your shipment contains no illegal, hazardous, or prohibited items (including drugs, weapons, explosives, cash over $1,000, or live animals), and you accept full responsibility for its contents. Animo Logistics may refuse any item that appears damaged, leaking, tampered with, or unsafe, without explanation.

Unless a value is declared at booking, liability is limited to $100 per delivery.

When you provide your phone number at booking, you may receive text messages from Animo Logistics about your booking confirmation, pickup, and delivery status. We only text about your active bookings and deliveries — we never send marketing messages, and we never sell or share your phone number with third parties. Reply STOP at any time to opt out of text messages. Msg & data rates may apply.